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dc.contributor.authorAttridge, Mark
dc.date.accessioned2022-09-12T14:44:54Z
dc.date.available2022-09-12T14:44:54Z
dc.date.issued2022-09-06
dc.identifier.citationAttridge, M. (2022, September 6). Effectiveness of Human and Machine-based Counseling: Opportunities for Employee Assistance Programmes. [Virtual conference presentation]. Employee Assistance Professionals Association South Africa Eduweek annual conference. Johannesburg, South Africa.en_US
dc.identifier.urihttp://hdl.handle.net/10713/19714
dc.descriptionPart of an ongoing applied research project by Attridge Consulting on how trends in technology during the pandemic are impacting service delivery and outcomes from EAP counseling. Strategic insights are presented for business growth opportunities for EAPs.en_US
dc.description.abstractThis presentation offers key findings from research. Survey data from EAPs in the USA (N=351) in year 2021 and from South Africa (N=28) in year 2022 is compared in this presentation. Part 1 examines the effectiveness of human counseling conducted using technology access modalities. Part 2 examines the effectiveness of machine or robot counseling tools using technology. Part 3 discusses opportunities in embracing the role of technology in the future of EAPs. Traditional live counseling can benefit from the integration of machine-based tools for mental health risk screening and prevention. Also, as these techno-tools focus exclusively on the individual user, they completely ignore the workplace. Thus, EAPs should re-emphasize the unique role that they can play in supporting the workplace – beyond just supporting the worker.en_US
dc.description.sponsorshipAttridge Consulting, Inc.en_US
dc.description.tableofcontents1 - Introduction to Trends in EAP. 2 - Effectiveness of Therapy by Human Counselors. 3 - Effectiveness of Therapy by Machine Counselors (digital technology). 4 - Opportunities for the Future for EAPsen_US
dc.language.isoen_USen_US
dc.subjectEAPen_US
dc.subjectliterature reviewen_US
dc.subject.lcshEmployee assistance programsen_US
dc.subject.lcshSouth Africaen_US
dc.subject.lcshCOVID-19 Pandemic, 2020-en_US
dc.subject.lcshTechnologyen_US
dc.subject.lcshMobile appsen_US
dc.subject.lcshCounselingen_US
dc.subject.meshSurveys and Questionnairesen_US
dc.titleEffectiveness of Human and Machine-based Counseling: Opportunities for Employee Assistance Programmesen_US
dc.typeConference/Congressen_US
dc.identifier.ispublishedNoen_US
refterms.dateFOA2022-09-12T14:44:55Z


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