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dc.contributor.authorMasi, Dale A.
dc.contributor.authorFrey, Jodi J
dc.contributor.authorHarting, James
dc.contributor.authorSpearing, Michelle
dc.date.accessioned2022-01-21T16:50:14Z
dc.date.available2022-01-21T16:50:14Z
dc.date.issued2022-01
dc.identifier.citationMasi, D., Frey, J., Harting, J. and Spearing, M. (2022). Data Game Changer: Current Utilization Figures Inaccurate. Journal of Employee Assistance. First Quarter, pp 18-20.en_US
dc.identifier.urihttp://hdl.handle.net/10713/17720
dc.description.abstractIn late 2020, Dr. Dale Masi wrote a letter to the editor that was published in the Journal of Employee Assistance titled “EAP Utilization: EAP Field Doesn’t Do Itself Justice.” In the letter, Dr. Masi brought attention to the EAP field citing a 5% employee utilization in one given year as the goal of EAPs. For example, 50 employees using an EAP in a company with a total of 1,000 employees would have 5% utilization. Using this method resulted in a great deal of criticism, as seen in two recent articles – the first published in the Wall Street Journal article (Feintzeig, 2020) while the second was an article in the Society for Human Resource Management (Agovino, 2019). Dr. Masi went on to explain how EAPs responded by using various methods to raise the utilization count using their services. These included counting the employees’ family members, employees who used Work/Life services, and even individuals who didn’t show up for counseling. These figures were added into the numerator of employees using programs without changing the denominator of the number of employees. EAPs calculated these as part of their annual utilization count.en_US
dc.language.isoen_USen_US
dc.publisherEAPAen_US
dc.relation.ispartofJournal of Employee Assistanceen_US
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internationalen_US
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectutilizationen_US
dc.subjectdataen_US
dc.subjectcalculationsen_US
dc.subject.lcshEmployee assistance programsen_US
dc.subject.lcshEmployeesen_US
dc.subject.lcshCounselingen_US
dc.titleData Game Changer: Current Utilization Figures Inaccurateen_US
dc.typeArticleen_US
dc.identifier.ispublishedNoen_US
refterms.dateFOA2022-01-21T16:50:14Z


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