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    Patient Satisfaction with a Tertiary Hospital in Egypt using a HCAHPS-Derived Survey

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    Author
    Farghaly, Mahmoud
    Kamal, Abdallah
    El-Setouhy, Maged
    Hirshon, Jon Mark
    El-Shinawi, Mohamed
    Date
    2021-10-28
    Journal
    Journal of Multidisciplinary Healthcare
    Publisher
    Dove Medical Press Ltd
    Type
    Article
    
    Metadata
    Show full item record
    See at
    https://doi.org/10.2147/JMDH.S317322
    http://www.ncbi.nlm.nih.gov/pmc/articles/pmc8560323/
    Abstract
    Study Design: Retrograde cross-sectional study. Objective: To assess patient satisfaction and outcomes in polytraumatized patients in EL-Demerdash hospital. Background: This is the first study that assessed patient satisfaction with a tertiary hospital in Egypt. Ain Shams University Surgery Hospital, which is one of the largest hospitals in Egypt and serves millions of patients each year, was the site of the study. Methods: A version of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to query 361 patients from November 2015 until July 2018 Survey questions were divided into the following categories: communication with doctors, responsiveness of hospital staff, cleanliness of the hospital environment, quietness of the hospital environment, pain management, communication about medicines, discharge information, overall rating of the hospital, and willingness to recommend the hospital. Results: A total of 361 patients were interviewed. The results showed both positive and negative levels of satisfaction. The positive results included no delay in admission, friendly staff including nurses and doctors, better patient outcomes regarding pain management and adverse side effects, and the overall rating of the hospital was good, which reflected patient satisfaction. The negative findings were lack of proper communication between the medical staff and patients. Patients indicated they did not get a satisfactory explanation of their prescribed drug doses and drug adverse effects. In addition, they did not get enough instruction on what to do after being released from the hospital. Conclusion: The medical staff at Ain Shams University Surgery Hospital should focus more on the patient’s own preferences and communicate better with patients. We recommended that the hospital organize regular communication skills courses for medical students, physicians, and nurses. Patients should understand the discharge report and indications and side effects of the medications before leaving the hospital. © 2021 Farghaly et al.
    Rights/Terms
    © 2021 Farghaly et al.
    Keyword
    HCAHPS
    community
    patients’ satisfaction
    quality
    Identifier to cite or link to this item
    http://hdl.handle.net/10713/17078
    ae974a485f413a2113503eed53cd6c53
    10.2147/JMDH.S317322
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