The importance of managing human factors during a workplace crisis
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AbstractWhile many of manufacturing injuries including fatalities elicit a standard and straightforward response, certain types of incidents have characteristics that warrant an elevated or escalated response. So-called critical incidents are more disruptive to organizations and can disrupt organizational productivity and affect employees’ emotional well-being. This response is as predictable as it is normal. In the face of such an organizational crisis, leaders are charged with the responsibility of restoring normalcy (or as close as can be restored). Critical incidents are unsettling, uncomfortable and unfamiliar situations. A crisis management plan with an established protocol for critical incident response can help restore leadership in these times of crisis.
Table of Contents1. The impact of a critical incident on employees’ emotional well-being. 2. Addressing the organizational chaos and emotional aftermath through Critical Incident Response (CIR). 3. The business case for Critical Incident Response. 4. Integrating Critical Incident Response into a crisis management plan. 5. Crisis management planning: Immediate next steps.
CitationVandePol, B., Beyer, C. (2011). The Importance of Managing Human Factors during a Workplace Crisis. Zurich North America.
Rights/TermsCC0 1.0 Universal
Keywordcritical incident response
Employee assistance programs
Post-traumatic stress disorder
Identifier to cite or link to this itemhttp://hdl.handle.net/10713/16831
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- Creative Commons