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dc.contributor.authorHughes, Daniel
dc.contributor.authorFairley, Acanthus
dc.contributor.authorLeese, Barbara
dc.date.accessioned2021-10-11T17:12:19Z
dc.date.available2021-10-11T17:12:19Z
dc.date.issued2021-09
dc.identifier.citationHughes, D., Fairley, A. & Leese, B. (2021). Utilizing ‘soft touch’ engagement techniques for EAPs. Journal of Employee Assistance, Vol 51 (4): 18-21en_US
dc.identifier.urihttp://hdl.handle.net/10713/16823
dc.description.abstractDuring the COVID pandemic many EAPs developed novel approaches to service delivery. Most programs migrated from face-to- face counseling models to virtual platforms. The Mount Sinai Health System’s EAP developed new employee engagement strategies based on existing sampling methodologies. This flexible approach, referred to as “Cluster Ball” was deployed to reach distressed front line health care workers (HCW) such as ICU staff, physicians, nurses, nurse practitioners, physician assistants, therapists, EMTs and others during the pandemic (Hughes & Fairley 2020). The goal of this article is to discuss how the “Cluster Ball” strategy has been adapted with “soft-touch” techniques to address workplace violence (WPV).en_US
dc.language.isoen_USen_US
dc.publisherEAPAen_US
dc.relation.ispartofJournal of Employee Assistanceen_US
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internationalen_US
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectservice deliveryen_US
dc.subjectvirtual platformsen_US
dc.subjectCoronavirus Disease 2019 (COVID-19)en_US
dc.subject"Soft Touch" protocolen_US
dc.subjectface-to-faceen_US
dc.subject"Cluster Ball" engagement techniqueen_US
dc.subject.lcshEmployee assistance programsen_US
dc.subject.lcshCOVID-19 (Disease)en_US
dc.subject.meshWork Engagementen_US
dc.subject.meshCOVID-19en_US
dc.subject.meshHealth Personnelen_US
dc.subject.meshWorkplace Violenceen_US
dc.titleEAP and COVID-19 2021: Utilizing ‘Soft Touch’ Engagement Techniques for EAPsen_US
dc.title.alternativeUtilizing ‘Soft Touch’ Engagement Techniques for EAPsen_US
dc.typeArticleen_US
dc.identifier.ispublishedNoen_US
refterms.dateFOA2021-10-11T17:12:20Z


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