Leadership in Times of Crisis: Critical Incident Response After Tragedy

Abstract

It can happen here. When tragedy strikes the workplace — a fatal accident, violence, suicide, a robbery, or natural disaster — all employees immediately look to its leadership for direction. How those leaders respond when all eyes are upon them offers both tremendous opportunity and serious risk for the subsequent outcomes. Reactions to their leadership will echo throughout the organization as others take their cue from the charted direction. Employees will go through the crisis with or without leadership. Lead them.