Future Trends in EAP: Highlights from an Industry Survey & Commentary
JournalJournal of Employee Assistance
PublisherEmployee Assistance Professionals Association (EAPA)
MetadataShow full item record
AbstractIn the fall of 2011, the authors conducted a survey to examine trends in the services and strategies offered by employee assistance programs (EAPs). This article features some of the key findings from this research. Data was collected via a secure website from 150 EA professionals in the U.S. and Canada. Most were in senior management or clinical leadership roles. Respondents were associated with the EAP field in a variety of roles, including working for external vendors of EA services (51%); working for internal programs (23%); an individual provider of clinical services (11%); consultant or academic (5%); or “other” (9%). The following seven services were included: 1) Counseling with assessment, brief clinical support, and referral; 2) Management consultations and organizational support; 3) Critical incident response; 4) Integration of EAP with work/life and wellness; 5) High-risk case finding and long-term case management; 6) Support for employees on STD/LTD disability leave; and 7) Technology and web-enabled services. Each of these services were rated on three issues (a) estimated frequency of use by organizational clients; (b) importance in defining EAP; and (c) business value. The potential for providing more strategic consulting by EAPs at the organizational level was also examined with a qualitative question. Results and strategic implications are presented.
Table of Contents1) Introduction. 2) About the Study. 3) Part I - A Profile of EAP Services. 3a) Cluster 1 = EAP Core Capabilities - the "Big 3"; 3b) Cluster 2 = "Pareto" Cases with High-Touch EAP Services; 3c) Cluster 3 = Connecting Cases with High-Tech EAP Services. 3d) A Service Life Cycle Interpretation. 4) Part II - The Proactive EAP. 5) Conclusions and Future Directions - The Core and More. Companion article of commentary from six EAP industry leaders: Richard Hopkins, Bernard Dyme, Bruce Prevatt, Craig Thompson, Mark Cohen, and Sandra Turner,
DescriptionFor a more detailed report see: Trends in EAP services and strategies: An industry survey. EASNA Research Notes, Vol. 2, No. 3. http://hdl.handle.net/10713/5106
4-page article with one table. Plus 2-page commentary.
CitationAttridge, M., & Burke, J. (2012). Future trends in EAP: Highlights from an industry survey. Journal of Employee Assistance, 42(1), 24-27. [Commentary on pages 28-29.]
SponsorsAttridge Consulting, Inc. and Burke Consulting.
Employee assistance programs
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