20 Years of EAP Cost-Benefit Research - Part 3 of 3: Taking the Productivity Path to ROI
JournalJournal of Employee Assistance
PublisherEmployee Assistance Professionals Association (EAPA)
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AbstractThe final article in a three-part series of outcomes in employee assistance in 20 years since pioneering applied research study by internal EAP program at McDonnell Douglas Corporation in the United States. This article reviews large-size studies (N > 26,000; N >59,000; N > 3,500) that measured improvements in work absenteeism and work productivity by users of EAP counseling. The main idea is that rather than emphasizing the potential for healthcare cost savings derived from small part of EAP cases that are more high risk (for alcohol/drug or psychiatric disorders) - as was examined in the McDonnell Douglas study and called the "pareto path" to value - it makes more sense to focus on the large percentage of EAP cases that have workplace-based cost savings form reduced absenteeism and restored productivity after counseling.
Table of Contents1) Pareto Path to ROI - A Review. 2) The Productivity Path to ROI, 3) Work Performance Outcomes from Three EAP Studies, 4) References (26). Special post section: Here's What Some Researchers Had to Say About the McDonnell Douglas Series. Comments by Dr. Ric Csiernik, Dr. Jodi Jacobson, Dr. Dale Masi, Dr. Wolfgang Seidl.
CitationAttridge, M. (2010). 20 years of EAP cost-benefit research: Taking the productivity path to ROI. Part 3 of 3. Journal of Employee Assistance, 40(4), 8-11.
SponsorsAttridge Consulting, Inc.
McDonnell Douglas Corporation
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