Critical Incident Response in the Workplace: Current Research and Customer Voices

Abstract

Research Study that looked at: What are the descriptive trends in CCN’s book of business over the past six years with regards to industries served, incident types, distribution of cases over time and region, and average service utilization for actual hours of services, individual contacts, management consults, group sessions, and number of group participants? • What are the descriptive differences in service utilization by industry type, incident type, year, and region? • What is the relationship between industry types and incident types? • What are the trends in average service utilization by industry type and incident type over the past 6 years? Are there statistically significant differences in average service utilization by industry type and incident type? • How do trends in CCN’s book of business compare to national trends?