Case study: EAP outcomes and impact 2020

Abstract

CuraLinc measured the health and productivity of 7,040 benefit-eligible employees who used the EAP between January 1, 2019, and December 31, 2019. CuraLinc's case managers offered the SPS-6 and WOS to all employees; and offered the PHQ-9 and AUDIT to those who presented with depression and alcohol use, respectively. CuraLinc followed up with participants 30 days after the cased was closed to measure changes in their health and productivity, evaluate their satisfaction with the program and profiled for variations in health status or referrals to other resources. In summary, the data collected by CuraLinc suggests that an EAP with the proper construct and focus can facilitate meaningful behavior change that correlates to a decrease in absenteeism, an increase in productivity and a direct impact on a client's bottom. line. The data also suggests that an EAP does have the ability to improve the health of employees who present with depression or alcohol use problems.