Building Emotional Resilience at the Workplace: A HealthPartners Case Study

Abstract

NTRODUCTION Stress happens, and it happens to everyone. If workers do not have emotional resilience skills and habits to help support them during these times, their productivity declines. Work-related requirements such as precision and accuracy, problem solving, interpersonal communications, as well as speed and quality of work output will suffer. This general state may be considered part of presenteeism, which is typical when workers are demoralized, distracted, overwhelmed, or otherwise not coping well with stress. It is important to note that the stressors may be from work-related or personal issues, but frequently, stress in one sphere is accompanied by stress in the other. The good thing is that skills to maintain emotional resilience are effective across all settings, and these habits get stronger with use.