EAP and COVID-19: Mental Health in the Workplace During Coronavirus: 10 Key Points from the Research on Techno-Therapy
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Other TitlesMental Health in the Workplace During Coronavirus: 10 Key Points from the Research on Techno-Therapy
AbstractThe recent pandemic has increased employer interest in use of technology tools to provide counseling to distressed employees. This presentation provides a high-level overview of the key findings in the hundreds of studies in the research literature on the purpose, use and effectiveness of mental health support provided using technology. Technology channels for mental health service delivery include the telephone, internet, and smart phone Apps. Ten distinctions are provided to help understand the basic differences between traditional live counselor approach and the many techno-therapy machine-based options now available.
Table of Contents1 - Advantages and Disadvantages of technological mental health support tools. 2 - List of citations for key research review studies. 3 - Mark Attridge's career experience in this area. 4 - Ten distinctions between traditional and technological options for workplace mental health. (1) Source of treatment: live human vs. machine only (no human counselor); (2) Nature of the exchanges with the user: live dynamic vs. sequential exchanges (asynchronous); (3) Delivery structure: standardized repeatable processes vs. customized processes unique to user; (4) Clinical specificity: single issue vs multiple issues; (5) Primary purpose: prevention / pre-clinical vs. clinical treatment; (6) Access: immediate 24/7 vs scheduling; (7) Utilization: population engagement rate vs. program adherence rate; (8) Cost: very cheap machine only tools vs. combining live counselors with suite of technology tools; (9) Clinical effectiveness: generally similar but depends on context/goal of use; (10) Business goals: individual employee support vs. workplace support
DescriptionSlides for 30 minute presentation.
CitationAttridge, M. (2020, June). Mental Health in the Workplace During Coronavirus: 10 Key Points from the Research on Techno-Therapy. Online Seminar: Workplace Mental Health in the Workplace During COVID-19. Knowledge Resources, South Africa.
SponsorsKnowledge Resources (South Africa). Attridge Consulting, Inc.
Keywordworkplace mental health
Coronavirus Disease 2019 (COVID-19)