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dc.contributor.authorSkousen, T.
dc.contributor.authorSafadi, H.
dc.contributor.authorSafadi, S.
dc.date.accessioned2020-04-01T20:14:14Z
dc.date.available2020-04-01T20:14:14Z
dc.date.issued2020
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85082093000&doi=10.2196%2f15983&partnerID=40&md5=d2258b455fc85605ebe1ac5d1e3c5d33
dc.identifier.urihttp://hdl.handle.net/10713/12461
dc.description.abstractBACKGROUND: Online patient communities are becoming more prevalent as a resource to help patients take control of their health. However, online patient communities experience challenges that require active moderation. OBJECTIVE: This study aimed to identify the challenges of sustaining a thriving online patient community and the moderation practices employed to address the challenges and manage the online patient community successfully. METHODS: An inductive case study of Mayo Clinic Connect was analyzed using the grounded theory methodology. Insights for the analysis were obtained from semistructured interviews with community managers and community members. Secondary data sources, such as community management documents, observational meeting notes, and community postings, were used to validate and triangulate the findings. RESULTS: We identified four challenges unique to online patient communities. These challenges include passion, nonmedical advice, personal information, and community participation. We identified five categories of practices that community members used to address these challenges and moderate the community successfully. These practices include instructive, semantic, connective, administrative, and policing practices. CONCLUSIONS: Successful moderation in online patient communities requires a multitude of practices to manage the challenges that arise in these communities. Some practices are implemented as preventive measures while other practices are more interventive. Additionally, practices can come from both authority figures and exemplary members. Copyright The authors.en_US
dc.description.urihttps://doi.org/10.2196/15983en_US
dc.language.isoen_USen_US
dc.publisherJMIR Publicationsen_US
dc.relation.ispartofJournal of medical Internet research
dc.subjectcommunity managementen_US
dc.subjectonline community moderationen_US
dc.subjectonline patient communitiesen_US
dc.subjectonline social supporten_US
dc.titleSuccessful Moderation in Online Patient Communities: Inductive Case Studyen_US
dc.typeArticleen_US
dc.identifier.doi10.2196/15983
dc.identifier.pmid32181743


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