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Is the Core Technology Lost in Translation in Regions with Emerging EAP Services?

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2024-12
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As EAPs expand globally, they will understandably vary in their unique aspects of practice and modes of service delivery. As a seasoned clinical psychologist with over 28 years of experience, six years serving as an internal EAP at Motorola’s Asia operations, and 16 years as an external EAP provider, my focus has always been on providing core Employee Assistance services to both employees of multinational corporations and to small and medium-sized enterprises in Malaysia. Helpful to my own personal growth and professional development as an EA professional has been my involvement as a board member of the Asia Pacific Employee Assistance Roundtable (APEAR), as well as 10 years experience offering clinical and EAP supervision to new EA practitioners in Malaysia. In this article, based on these work experiences and with input from other EAPs, mental health professionals, and human resources colleagues in Malaysia, Singapore, Thailand, Indonesia and Vietnam, I hope to shed light on what I have seen as a lack of familiarity with and implementation of the EAP core technology in the region, while still cognizant of the struggles and limitations of delivering needed mental health services in the occupational setting. As defined, the EAP core technology represents the essential components of the Employee Assistance services, which combine to create a unique approach to addressing work organization productivity issues and employee client personal concerns.

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