1 - The Human Capital component of the business value model has three parts: absenteeism (the cost of avoided unscheduled time off from work), productivity (the costs of less than full effort while on the job), and turnover (costs to replace an employee).

2 - The Benefits component of the business value model has four parts: Mental Health Outpatient claims (the cost of avoided counseling from outpatient benefits providers that was done instead by EAP counselors), Medical claims (the net savings from avoided costs of medical claims avoided by appropriate use of other mental health care for at-risk clients), Short-term disability costs (STD cases who have better outcomes and lower disability costs and avoided STD cases), and Workers Compensation costs (WC cases who have better outcomes and lower disability costs and avoided STD cases).

3 - The final part of the analysis recognizes the value of EAP services other than the individual clinical cases. Thus, this component recognizes the business value provided by organizational services from the EAP. Organizational outcomes derive most of their value from the use of the program at the group level and from managerial consultation and risk management/prevention activities. There are four types of organizational services commonly provided by EAPs. These include (1) educational programs and trainings, (2) crisis/violence services, (3) management consultations, and (4) organizational development.