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Utilization of EAP Services
Authors
Attridge, Mark Amaral, Thomas M., 1952- Bjornson, Tom Goplerud, Eric N. Herlihy, Patricia A. McPherson, Tracy L. Paul, Rich Routledge, Sandra Sharar, David A., 1961- Stephenson, Diane
Attridge, Mark
Amaral, Thomas M., 1952-
Bjornson, Tom
Goplerud, Eric N.
Herlihy, Patricia A.
McPherson, Tracy L.
Paul, Rich
Routledge, Sandra
Sharar, David A., 1961-
Stephenson, Diane
Advisor
Date
2009-12
Embargo until
Language
Book title
Publisher
Employee Assistance Society of North America
Peer Reviewed
Members of EASNA Knowledge Transfer & Research Committee
Type
Report
Research Area
Jurisdiction
Files
Other Titles
Chapter 5 - Selecting and Strengthening Employee Assistance Programs: A Purchaser's Guide
See at
Abstract
This Research Note reviews the issues concerning different ways of how to measure the use of employee assistance program services and which utilization rates are most useful for understanding the effectiveness of the program. They key metrics for utilization to consider include the clinical case rate, the all people use rate and the all activity use rate.
Data Availibility
Data / Code Location
Table of Contents
0. What Are EAPs? 1. Understanding Utilization. Sample Utilization Reports. Three Key Utilization Metrics. 2. Conclusion. 3. References (8 citations)
Description
Journal style brief report (3 pages)
Series/Report No.
EASNA Research Notes;Volume 1 - Number 5
Sponsors
Employee Assistance Society of North America
Rights/Terms
Citation
Attridge, M., Amaral, T., Bjornson, T., Goplerud, E., Herlihy, P., McPherson, T., Paul R., Routledge, S., Sharar, D., Stephenson, D., & Teems, L. (2009). Utilization of EAP services. EASNA Research Notes, 1(5), 1-3. Available online from http://www.easna.org