This cover story highlights the fourth installment in the EAP Evidence research series. It continues with a critical analysis of contemporary approaches to providing employee assistance services. New findings are featured from a 2023 survey study (n = 164 EA professionals in a global sample) conducted on the delivery modality options of human in-person, human via technology, and non-human computerized digital tools. Examples of core services within each area were rated for their importance to supporting employer goals concerning workplace mental health. All three kinds of services had a majority of professionals considering it important. Self-service digital tools for employees received the lowest ratings. However, people working at internal staff model EAPs placed more value on workplace service delivery than did people working for external vendor providers of EA services. Major review studies in the research literature are also described to provide context for interpreting the study results.