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Employee Use of Telephonic Nurse and Counselor Services: Outcomes and Return on Investment (ROI)
Authors
Attridge, Mark
Attridge, Mark
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Date
2003-05-06
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Review of applied research on outcomes and ROI for EAP and nurse advice phone services in USA. 1. Telephonic nurse and counselor services for Employers and Health Plans are popular. 2. High levels of caller satisfaction and personal health outcomes are routinely observed (Optum research database of 50,000+ surveys annually). 3. Positive estimated ROl from workplace, claims and service value savings with normal utilization. 4. Future direction is the Integration of these services
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