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Determining the Effectiveness of Demand Management Programs through Outcomes Measurement: NurseLine & EAPs
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Date
1997-06
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Abstract
Presentation reviewing multiple strategies for conducting applied research to evaluate the effectiveness and cost savings for workplace health management programs for nurse advice and EAP counseling supports. Corporate research case study examples provided from Optum EAP customer studies.
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Table of Contents
Three approaches to try to control health care costs.
Outcomes research types.
Outcome measures.
Research study design issues.
Survey research.
Examples of applied corporate customer research.
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Optum EAP - United Healthcare Corporation.