This is a set of slides from 2009 around the topic of workplace civility. At the time of this presentation 79% of employees reported a lack of courtesy in the workplace and thought this was a serious national problme. Another 61% stated that they felt this lack of civility was a worsening in the last several years. This presentation presented information to help employees understand the difference between Workplace Civility (WPC) and Workplace Incivility (WPI). Next it addresses the impact of WPC & WPI. And finally it addresses strategies to increase civil behavior in the workplace.