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Making the Business Case for EAPs and Work/Life: A Research Review and Workshop
Authors
Attridge, Mark Gornick, Mary Ellen
Attridge, Mark
Gornick, Mary Ellen
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Date
2003-11
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Peer Reviewed
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Conference/Congress
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Abstract
Plenary presentation and workshop for EAPA conference. Review of applied research on outcomes and ROI cost-savings for EAP counseling and for work/life benefits for employees.
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Table of Contents
1. Why EAP and Work/Life? 2. Defining the business value to customers. 3. Research on EAP business value. 4. Conceptual model for EAP business value (human capital, health care claims, organizational). 5. Measuring outcomes and value. 6. Assigning dollar values to outcomes. 7. Increasing Value. 8. Communicating value. Recommendations.
Description
Plenary address slides.
Annotated bibliography.
Annotated bibliography.
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Optum EAP.
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Citation
Attridge, M., & Gornick, M. E. (2003, November). Making the business case for EAPs and Work/Life: A Research review and workshop. Plenary address at the annual conference of the Employee Assistance Professionals Association, New Orleans, LA.