“Alcohol and substance-related problems present a clear threat to employers in terms of productivity loss, safety, employee engagement, use of supervisory time, and health care costs. The problem is that most employees with substance-abuse problems go unrecognized and even more go untreated...However, in most instances, unless someone calls the EAP specifically to request alcohol or drug treatment, substance-abuse problems will go unnoticed.” — John Pompe, Manager of Disability and Behavioral Health Programs, Caterpillar, Inc.