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Optum EAP Client Satisfaction and Outcomes Survey Study 2002
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Date
2003-11-19
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Abstract
- To determine levels of client satisfaction and health and workplace outcomes for EAP cases.
- To explore possible differences in the levels of satisfaction and outcomes due to client demographic and clinical context factors.
- To explore possible associations between the satisfaction, health outcome and workplace outcome measures.
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Table of Contents
1. Study goals. 2. Methodology. 3. Study sample. 4. Results - clinical, satisfaction, health, work, cost-savings estimate from work outcomes, moderator tests. 5. Implications.
Description
Paper presented at the 2003 EAPA Annual Conference, New Orleans, LA.
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Optum EAP.