Objective: This research paper describes an innovative method for evaluating outcome measurements of an Employee Assistance and Work-Life program.
Method: This research is unique due to the fact that ‘true’ service outcomes, as defined by the employees who utilized services, were collected within a brief time period (3 to 6 months) after services were provided. The data for the study was collected through the telephonic interviews with employees covered by a major provider of EAP and Work-Life services. Results: Findings indicate that after services, stress levels decreased, attendance improved, work performance improved, and relationships with supervisors and co-workers improved. Additionally, significant correlations were found between various reported work- and personal-related problems. Conclusion: This research represents the first empirical study of its kind in the Employee Assistance and Work-Life fields and provides a better understanding of how effective services are in helping employees resolve both personal and work-related problems.