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Reference at your fingertips: fusing new technology with point of contact service
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2009-05
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Peer Reviewed
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Poster/Presentation
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Abstract
Health Sciences and Human Services Library, University of Maryland, Baltimore Reference and IT Departments developed a software program dubbed "QuickHelp" that alerts Reference personnel when a patron needs help at his or her computer station.
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This poster was presented at the Medical Library Association (MLA) Annual Meeting on May 15-20, 2009.
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