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Reference at your fingertips: fusing new technology with point of contact service
Harris, Ryan L. Lyons, Tierney
Harris, Ryan L.
Lyons, Tierney
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2009-05
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RHTL-MLA2009.pdf
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Abstract
Health Sciences and Human Services Library, University of Maryland, Baltimore Reference and IT Departments developed a software program dubbed "QuickHelp" that alerts Reference personnel when a patron needs help at his or her computer station.
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This poster was presented at the Medical Library Association (MLA) Annual Meeting on May 15-20, 2009.
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