The field of workplace-based employee support has evidenced clear evolution over the past 50 years—from occupational alcoholism to a “broad brush” focus on psycho/social issues, and gatekeeper of mental health benefits to the integration of work/life, wellness, and organizational health. However, none of the evolution has occurred with such speed as the industry has experienced and role technology has played in the past 12 months, made necessary by the covid pandemic and related adjustments.