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EAP Utilization: EAP field doesn't do itself justice

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Employee Assistance Professionals Association
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Dr. Dale Masi writes about a new way of measuring EAP utilization with a focus on cumulative use of the EAP over the course of years rather than measuring individual use over just one year. Dr. Masi encourages the EAP field to consider different ways to define and count utilization to more accurately demonstrate value and show uptake over time.

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