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Impact of Terrorist Attacks on Use of Critical Incident Stress Management Services
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Date
2002-06
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Peer Reviewed
American Psychological Society
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Poster/Presentation
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Abstract
Critical incident stress management (CISM) services can help employees cope with traumatic workplace events. National data from an employee assistance provider (Optum), shows a dramtic increase in use of CISMs after the 9/11/2001 terrorist attacks on America. Also, results of evaluation surveys collected nationwide and reflecting the workplace experiences following 135 CISM events found that managers highly valued these crisis response services. A five-item evaluation measure is presented for CISM services from EAPs.
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Table of Contents
Statement of the Problem. Method and Design. Results. Implications. References.
Description
Full-text summary paper (5 pages) and slides (12)
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Sponsors
Optum (a specialty division of United HealthCare Corporation)