Loading...
Thumbnail Image
Item

Advancing Cultural Competence in Hotels: Creating an Intercultural Development Inventory Program for Private Hospitality in Texas

Authors
Laizure, Benjamin D.
Advisor
Date
2024-12-01
Embargo until
Language
Book title
Publisher
Peer Reviewed
Type
Manuscript
Research Area
Jurisdiction
Other Titles
See at
Abstract

This capstone project explores the Intercultural Development Inventory (IDI) and its use in the private business sector. Based on the lack of available peer-reviewed data on the application of the IDI outside of student populations, a program is designed to apply the inventory to a private hotel chain in Texas. Building on Kotter’s Accelerate Framework, the program set stages and milestones for implementing and running the program. This paper also discusses the social and economic factors that can impair programs built around Diversity, Equity, and Inclusion programs, specifically in a heavily conservative state in the US and why it is necessary to lean into these programs in the current political environment. Consideration is also made for data usage within the private sector, the impacts of creating change in a functioning business, and navigating validation of tools in a multicultural cultural setting.

Data Availibility
Data / Code Location
Table of Contents
Description
DEIL 798: Capstone for Diversity, Equity and Inclusion Leadership Instructor: Dr. Courtney Jones-Carney, DPA, MBA
Series/Report No.
Sponsors
Rights/Terms
Attribution-NonCommercial-NoDerivatives 4.0 International
Citation
Identifier to cite or link to this item
Scopus Identifier
Embedded videos