Advancing Cultural Competence in Hotels: Creating an Intercultural Development Inventory Program for Private Hospitality in Texas
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Laizure, Benjamin D.
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Abstract
This capstone project explores the Intercultural Development Inventory (IDI) and its use in the private business sector. Based on the lack of available peer-reviewed data on the application of the IDI outside of student populations, a program is designed to apply the inventory to a private hotel chain in Texas. Building on Kotter’s Accelerate Framework, the program set stages and milestones for implementing and running the program. This paper also discusses the social and economic factors that can impair programs built around Diversity, Equity, and Inclusion programs, specifically in a heavily conservative state in the US and why it is necessary to lean into these programs in the current political environment. Consideration is also made for data usage within the private sector, the impacts of creating change in a functioning business, and navigating validation of tools in a multicultural cultural setting.
