The employee assistance program (EAP) industry grew out of the central idea that when employees at any level of an organization come to work compromised or impaired (e.g., substance use, anxiety, depression), personal and organizational performance will suffer. One of the most essential functions of an EAP is to provide confidential mental health support services on demand, when and where employees need them, as well as life management services to help keep employees focused, prepared and resilient.