INTRODUCTION: Nurse Informaticians (NI) have many different responsibilities and are involved with myriad technologies that transcend the traditional electronic health record and documentation/order entry systems. Some systems, such as specimen scanning, often have an NI involved, but there are other systems that are not always recognized as needing NI expertise. The transition to digital phones in our hospital introduced another system that could have a planned or unplanned outage. As we discovered, this system, too, could benefit from input by NIs...