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Selecting and strengthening Employee Assistance Programs: A purchaser's guide
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Date
2009
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Publisher
Employee Assistance Society of North America (EASNA)
Peer Reviewed
Type
Report
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Table of Contents
EXECUTIVE SUMMARY 8
INTRODUCTION 10
PART 1 – The Case for EAP for EAP
1.1 Why Are EAPs Needed? 11
1.2 What Are EAPs? 12
1.3 What Do EAPs Do? 12
1.4 How Many Organizations Provide EAPs? 13
1.5 How Effective Are EAPs? 14
1.6 What is the ROI for EAPs? 14
PART 2 – How to Select an EAP
2.1 Kinds of EAPs Services 16
2.2 EAP Delivery Models 18
2.3 Understanding Utilization 19
2.4 Pricing Options 20
2.5 The EAP “Core Technology” 23
2.6 Professionalism 24
2.7 EAP Network Affiliates 25
2.8 Selection Tools 26
2.9 Global EAP 27
PART 3 – How to Strengthen an EAP
3.1 Effective Implementation 29
3.2 EAP Business Value Model 31
FINAL COMMENT 35
APPENDICES
A.1 Brief History of EAP, Work-Life and Wellness 36
A.2 Resources: Reports and Publications 38
A.3 Resources: Organizations and Weblinks 39
A.4 Sample RFP Questions 40
A.5 Sample Audit Questions 44
A.6 Glossary of Terms for EAP 47
REFERENCES 54
Description
An EASNA special report
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