UMB Digital Archive > School of Social Work > Employee Assistance Archive School of Social Work >

Please use this identifier to cite or link to this item:

Title: The Business Value of Employee Assistance: A Review of the Art and Science of ROI (EAPA 2013 Keynote Address)
Attridge Keynote EAPA 2013 - Business Value of EAP - PDF FINAL.pdf  (50.84 MB)  
Attridge Reference List EAPA KeyNote 2013 ROI-EAP.pdf  (149.07 kB)  
External Resource/s:
Authors: Attridge, Mark
Date: 2013-10-19
Citation: Attridge, M. (2013, October). The business value of employee assistance: A review of the art and science of ROI. Keynote address at the meeting of the Employee Assistance Professionals Association, Phoenix, AZ.
Abstract: Dr. Attridge reviews the science, strategies and future trends influencing the business value of employee assistance program (EAP) services. The talk opens by examining the empirical evidence relevant to the return on investment (ROI) for workplace behavioral health services. Over 1,000 individual research works now exist globally that support various aspects of the business case, including dozens of studies specifically on the outcomes and cost-offset value of EAP services. Next, the themes from this research are used to formulate different strategies for making the business case for EAP. Four conceptual models – called the Primary, Pareto, Productivity, and Partnership approaches to value – are each described and illustrated with data examples. These approaches work best when combined into a more comprehensive model that reflects the mix of services delivered by the EAP. Finally, several "big-picture" trends are identified in the areas of technology tools, outcome measures, healthy workplace culture and technology. These trends offer important new opportunities for increasing the business value of EAPs. Reference List included.
Subject Keywords: business case
Employee assistance programs
Work environment
Absenteeism (Labor)
Rate of return
Description: Slides - count = 133
Peer Reviewed: Employee Assistance Professionals Association - Conference Selection Committee
Type: Conference/Congress
Table of Content: SCIENCE of ROI – Knowledge Base ART of ROI – Four Paths to Value FUTURE – Key Trends
Appears in Collections:Employee Assistance Archive School of Social Work

Items in UMB Digital Archive are protected by copyright, with all rights reserved, unless otherwise indicated.


Contact Us | Terms and Conditions of Use | Privacy | Disclaimer

Copyright © 2011-2012 Health Sciences & Human Services Library. All Rights Reserved.